Processing and Delivery
When your order has been placed, a confirmation email will be immediately sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org
All orders are processed within 1-48 business hours. Items are dispatched between Monday-Friday. Purchases made on weekends and public holidays will be processed the next business day.
Deliveries are shipped by DHL and can be expected to arrive within 1-5 business days.
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address.
All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery. If your order is unable to be delivered, a redirection fee may apply.
Free shipping applies to all standard orders over $150.
Standard Worldwide Shipping is $15.99
Express Worldwide Shipping is $16.99
Currency, Taxes and Duty
Note that all product prices indicated and payments made are in American Dollar currency.
Orders may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.
Changes to Your Order
Once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us via email at email@example.com immediately.
If your order has already been shipped, [AUQUA] Swimwear accepts no responsibility for incorrect details entered.
If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended.
Please note we reserve the right to cancel any order at any time, at our sole discretion.
Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
AUQUA] Swimwear reserves the right to cancel any order after purchase.